Get Are You Being Served?: New Tools for Measuring Service PDF

By Samia Amin, Jishnu Das, Markus Goldstein

ISBN-10: 0821371851

ISBN-13: 9780821371855

ISBN-10: 082137186X

ISBN-13: 9780821371862

This ebook offers instruments and methods for measuring carrier supply in overall healthiness and schooling and people's studies from the sector in deploying those tools. It starts by way of supplying an advent to different methodological instruments on hand for comparing the functionality of the overall healthiness and schooling sectors. kingdom particular reviews are then explored to focus on classes at the demanding situations, benefits and downsides of utilizing assorted thoughts to degree caliber in a number of diversified contexts and of utilizing the ensuing information to impact switch. This e-book is a beneficial source if you search to augment potential for the powerful dimension of carrier supply with a purpose to increase responsibility and governance and increase the standard of carrier supply in constructing nations.

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Extra resources for Are You Being Served?: New Tools for Measuring Service Delivery

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These data serve important monitoring functions, but they may also be used to enhance the design and results of a more thorough evaluation. In a number of contexts, however, administrative data systems are too weak to provide effective monitoring. The primary goal should be to 8 A RE YO U B EI N G S ERV ED ? improve these systems, and, in the meantime, facility surveys (which are a much more expensive way of collecting data) may suffice. Indeed, using facility surveys as a replacement for administrative data in a regular program of monitoring would be akin to providing four-wheel drive vehicles for urban driving rather than fixing the roads.

Nonetheless, a useful place to start might be chapters 2 and 3 (part I), which are designed to provide an overview of the different tools in health and education. In health, the focus has been more on facility surveys, and Lindelow and Wagstaff, therefore, use this as their point of departure. Amin and Chaudhury provide an introduction to methods for measuring service delivery in education. Part II discusses administrative data and how they may be used to understand program design and program effects.

Findings emerging from the DHS program that weaknesses on the supply side were important in explaining low contraceptive prevalence (see Miller et al. 1997, 1998). The Situation Analysis was based on a representative sample of service delivery units and included structured interviews with managers and facility staff, inventory reviews, direct observation of clinic facilities and the availability of equipment and consumables, reviews of service statistics, direct observation of client-provider interactions, and interviews with clients of family planning and maternal and child health services.

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Are You Being Served?: New Tools for Measuring Service Delivery by Samia Amin, Jishnu Das, Markus Goldstein


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